Program Access & Expiration Policy Guide

Each of our service packages is carefully designed with a specific training duration—whether it’s 4, 8, or 12 weeks. To help you get the most out of your training and ensure consistent progress, please review the following guidelines:

1. Defined Program Duration

  • 4-Week Programs:
    You will receive 4 weeks of active training support.

  • 8-Week Programs:
    You will receive 8 weeks of active training support.

  • 12-Week Programs:
    You will receive 12 weeks of active training support.

2. Scheduling, Cancellation, and Refund Policy

Initial Assessment

  • You may reschedule with at least 24 hours’ notice before your scheduled session.

  • Cancellations made with less than 24 hours’ notice  cannot be rescheduled.

  • All payments are final and non-refundable, including unused sessions.

Training packages

  • Payment is required in full to secure a session or package.

  • All payments are final and non-refundable, including unused sessions.

  • We understand that emergencies happen. If you need to cancel or reschedule a session, we kindly ask for at least 24 hours’ notice.

  • The first time will be noted, but you won’t be charged.

  • Any future short-notice cancellations will be charged as follows:
  • If you’re on a training package, one session will be deducted.
  • If you’re paying per session, the full session fee will apply.

  • If the trainer cancels, the session will be rescheduled at no cost.

  • Emergencies happen—please reach out as soon as possible to discuss options.

3. Zoom Call Rescheduling

  • Zoom sessions must be rescheduled with at least 48 hours’ notice.

  • Missed sessions without proper notice will be counted as completed and cannot be rescheduled.

4. Feedback & Support Availability

  • Daily feedback is provided during the active training period, Monday through Friday.

5. Unused Sessions

  • Any sessions or support that are not utilized within the designated program duration will expire.

  • Unused sessions cannot be rolled over or refunded.

6. Commercial Use of Materials

  • All written materials, training plans, handouts, video links, and session recordings (if applicable) provided by Dog Home Alone are for private use only. Clients agree not to reproduce, copy, sell, distribute, or repurpose this content for any commercial or public use without explicit, written consent from the trainer.

7. Private Virtual Training Sessions

  • The trainer will provide live, one-on-one virtual coaching tailored to help you understand and address your dog’s needs. Success depends on your active participation. While every effort will be made to support your goals, behavioral progress is never guaranteed, as it depends on consistency, environment, and individual factors.
  • By signing up, you agree to follow training instructions, complete recommended exercises, and provide feedback as needed between sessions.

The trainer reserves the right to discontinue services (“fire” the client) if it becomes clear that the client is not engaging in the training process or not putting in the necessary effort to support their dog’s progress.
In such cases, the trainer may issue a partial refund for unused sessions at their discretion.

8. Technical Requirements

Sessions are conducted via [Zoom/Google Meet]. You will receive the session link at least 12 hours before your scheduled time. Clients must ensure they have:

  • A stable internet connection

  • A functioning webcam and microphone

  • A quiet, distraction-free environment

If technical issues arise on the trainer’s side, the missed time will be rescheduled. Delays on the client’s side may result in shortened sessions.

9. Training Session Guidelines

  • Please arrive on time. Sessions will end at the scheduled time, even if started late.

  • Anyone involved in the dog’s care or daily life is encouraged to attend.

  • Clients are advised to complete a pre-session intake form (sent by email) for the most productive session.

10. Ethical Treatment of Animals

We maintain a zero-tolerance policy for the use of punishment, intimidation, or force-based methods. This includes but is not limited to:

  • Hitting, yelling, or leash-jerking

  • Choke, prong, or shock collars

  • Physical restraint beyond humane handling

Should this behavior be observed during a session, you will be asked to stop immediately. Continued violation of this policy may result in termination of services without refund.

This policy is designed to maintain structure and accountability while offering some flexibility for life’s unexpected moments. If you have any questions or need further clarification, please don’t hesitate to get in touch.